SHIPPING & RETURNS

How long do I have to return my item? 

You have 14 days from the date of delivery to return your item. 

 

Final Sale Items:

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale and non-returnable. 

 

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our Online Returns Portal . You have the option to repurchase the item(s) in your desired size and/or color. 

 

Prepaid Return Labels:
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Additional Information on Ascension Clothing Brand's Online Return Policy? 
Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, or wear.
All returns are refunded via the original payment method.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
 
 
Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Ascension Clothing Brand items sent to our Distribution Center will be discarded upon receipt.

 

Helpful Hint: Ascension Clothing Brand is not responsible for returns until they reach our Distribution Center in Charlotte, NC. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Ascension Clothing Brand will not issue online store credit for your returns.